Key Dates & Policies

Description

Date

Early Bird Registration Fee Last Day
(Full Conference & One Day)
February 29
 Exhibitor: Housing/Hotel Cancellation/Changes
To avoid one night’s room (of $209) penalty

  • Through PRSM Conference Customer Service
  • Directly with Long Beach hotels
March 16

Within hotel cancellation policy

Retailer/Non-Exhibiting Supplier: Housing/Hotel Cancellations/Changes
To avoid one night’s room (of $209+tax) penalty

  • Through PRSM Conference Customer Service
  • Directly with the Long Beach hotels
 

April 1

Within hotel cancellation policy

Registration Cancellations:
To receive refund minus $100 cancellation processing fee
After April 8: No refund. Substitution encouraged.
 April 8
Substitutions – Pre-Conference
After April 15, substitutions will be processed onsite.
April 15

Policies for Retailers / Non-Exhibiting Suppliers

Registration Cancellation  Policy

All registration cancellations must be received in writing by email at Membership@prsm.com. Prior to April 8, 2016: Cancellations received will receive a full refund minus a $100 cancellation fee. After April 8: No refunds. For further assistance, you may contact the PRSM Membership Department at 972.231.9810.

Substitution Policy

All requests for REGISTRATION substitutions must be made in writing with a completed registration form faxed to 972.231.4081 by 5pm CT, April 15, 2016. Additional fees may be required based on the replacement’s membership status. After April 15, late REGISTRATION substitutions will be processed onsite.

Housing Cancellation Policy

Reservation changes (based on availability) and cancellations can be made through PRSM Conference Registration & Housing Customer Service by email at PRSM@wyndhamjade.com until 5pm (CT), April 1. Beginning April 15 and within the hotel cancellation policy, please contact your hotel directly for changes or cancellations. Reservations canceled outside of the hotel cancellation policy or failure to arrive on scheduled date of arrival is subject to a cancellation fee equal to one night’s room rate plus tax.  In addition, hotel may charge an early departure fee for checking out earlier than scheduled.  To avoid this, please verify your departure date prior to or upon arrival.

Policies for Exhibitors

Registration Cancellation  Policy

All registration cancellations must be received in writing by email at PRSM@wyndhamjade.com. Prior to April 8, 2016: Cancellations received will receive a full refund minus a $100 cancellation fee. After April 8: No refunds. For further assistance, you may contact Conference Registration & Housing Customer Service at 866.204.9397 or 972.349.5597.

Substitution Policy

All requests for REGISTRATION substitutions must be made in writing with a completed registration form faxed to at 972.349.7715 by 5pm CT, April 15, 2016. Additional fees may be required based on the replacement’s membership status. After April 15, late REGISTRATION substitutions will be processed onsite.

Housing Cancellation Policy

Reservation cancellations made after March 18, will incur a charge of one night’s room rate charged to the credit card used for guarantee regardless of when the initial room request was received.  PRSM customer service will accept in writing, by email to PRSM@wyndhamjade.com, requests for reservation changes and cancellations until 5pm (CT), April 1. Beginning April 15 and within the hotel cancellation policy please contact your hotel directly for changes or cancellations. Reservations canceled within 48 hours of arrival or failure to arrive on scheduled date of arrival is subject to a cancellation fee equal to one night’s room rate plus tax.  In addition, hotel may charge an early departure fee for checking out earlier than scheduled.  To avoid this, please verify your departure date prior to or upon arrival.

For questions or assistance, you may contact one of the following:

Registration & Housing Customer Service

Tel:
PRSM Attendee 866.204.8461 or 972.349.7789
PRSM Exhibitor 866.204.9397 or 972.349.5597
Fax:          972.349.7715
Email:      PRSM@wyndhamjade.com

 

Days/Hours of Operations:
Monday – Friday / 8:00am – 6:30 pm (CT)
Email response time: 24-48 business hours

Membership Department

Tel:           866.963.1895 or 972.231.9810
Email:      Membership@prsm.com

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